Customer Success Stories
Results our clients can measure
Since 2007 we’ve worked alongside organisations across Africa, Europe and the Middle East. These stories show what changed: the challenge, what we built together and the results that followed.
2007
Working alongside our clients since
Losses to profits
Fair Price, with key insights from Qlik Sense
Weeks to hours
Armscor’s reporting turnaround
39
Production risks flagged early at Chisel
Chisel Design Studio
- Industry
- Shopfitting, Interior Design and Bespoke Joinery
- Geography
- South Africa
- Function
- Production Planning & Forecasting
Business value drivers
- Planning consistency and accuracy
- Agility in responding to programme changes
- Early risk detection
- Stronger commercial negotiating position
Insight Consulting implemented Claude at Chisel Design Studio end to end. AI literacy training came first, as the gate to access. A live production deployment of Claude for Teams with four licences followed. The first live use case is production planning.
Working in Claude, the team built a planning tool for a large architectural millwork package. It starts from the install dates in the main contractor’s programme and works backwards. For each of the 68 activities, it shows when production must start and when raw material must be ordered.
At the planning stage, it flagged 39 of the 68 activities (57%) as at risk, months before the production window opens in March 2027. Before, these problems were found on the factory floor or at delivery.
Challenges
- No formal production plan
- No visibility of how urgent jobs affect the rest
- Estimates that miss time between stations
- Design, pricing and manufacturing are not connected
- A previous digital attempt failed
Solution
Insight Consulting took Chisel Design Studio from AI literacy training to a live Claude solution for production planning.
Results
- Risk found early: 39 of 68 activities (57%) flagged at planning stage. Before, risks were found on the factory floor or at delivery.
- Problems found: 16 raw material orders already overdue, and 23 activities due to start before the production window opens in March 2027
- Planning coverage: from none to all 68 activities planned back to order and start dates. Before, dates were worked out one item at a time.
- Estimating basis: from machine cycle time only to set stage durations for 10 item categories
- Replanning: a revised programme is replanned within minutes
- Adoption: 4 staff certified in AI literacy before any licence was issued; 4 live Claude for Teams licences
“For the first time we could see, item by item, when we had to order and when we had to start. That conversation with the main contractor used to be a guess.”
Abby Hiemstra, Director, Chisel Design Studio
Southern Oil (SOILL)
- Industry
- Agriculture, Manufacturing, Food and Catering
- Geography
- South Africa
- Function
- Finance, Production, Sales
Business value drivers
- Live, actionable insights
- Automation
- Self service
- Culture change
- Enhanced collaboration
Challenges
- Communication breakdowns
- Cumbersome manual processes
- Inflexibility
Solution
SOILL and Insight Consulting introduced Qlik Cloud and the write back extension Inphinity across the entire organisation.
Results
- Early problem and anomaly detection
- Self service analytics
- Collaboration
- Elimination of scattered spreadsheets
Mezzan
- Industry
- Retail and Healthcare
- Geography
- Middle East
- Function
- Manufacturer and distributor of food, healthcare and consumer goods
Business value drivers
- Actionable reporting
- Business intelligence
Challenges
- Financial planning tool obsolete
- Budgets and complex financial tasks managed manually across a complex network of businesses
Solution
Mezzan Holdings brought in Insight Consulting to implement Corporate Planning software, enabling far more timely and effective decision making.
Results
- Monthly financial consolidation
- Value added decision making
- Accurate data gives the business increased confidence in its forecasting
- Automated budgeting templates
Armscor
- Industry
- Public Sector
- Geography
- South Africa
- Function
- Finance, IT, HR
Challenges
- Slow reporting hampered key processes and functions
- Unreliable figures led to a lack of trust and confidence
- Delays could ripple out across the public sector
Solution
Together, Armscor and Insight Consulting implemented Qlik Sense and Qlik NPrinting to accelerate processes and deliver consolidated, unified reporting.
Results
- Reports that once took weeks now available in hours
- Unified source of truth enables accurate insights
- Improved data literacy drives interest across the organisation
Fair Price
- Industry
- Retail and Services
- Geography
- South Africa
- Function
- Finance, IT, Sales, Supply Chain Management
Business value drivers
- Customer intelligence
- New business opportunities
- Reimagined processes
Challenges
- Improve operational efficiency and customer service
- Identify and improve inefficient practices and processes
- Inform and incentivise Fair Price sales and production staff
Solution
Fair Price and Insight Consulting introduced Qlik Sense® and the write back extension Komment across key operational areas of the business.
Results
- Increased transparency has improved sales and logistics
- Key insights have turned losses into profits
- Critical tasks such as reconciliations are simplified and accelerated
Galito’s
- Industry
- Retail and FMCG
- Geography
- South Africa
- Function
- Finance, IT, Sales, Marketing, Distribution
Business value drivers
- Customer intelligence
- New business opportunities
- Reimagined processes
Challenges
- Unstructured volumes of data
- Extensive Microsoft Excel spreadsheets
- Inefficient data and reporting processes
- No real time data analytics
Solution
Galito’s and Insight Consulting introduced Qlik across key operational areas of the business.
Results
- Key insights into operations from marketing, to sales, to distribution
- Trends analysis making informed projections on actual performance in real time
- Time savings
Hirsch’s
- Industry
- Retail
- Geography
- South Africa
- Function
- Merchandising
Business value drivers
- Actionable reporting
- Business intelligence
Challenges
- Stock levels across stores
- Mining customer data
Solution
Hirsch’s and Insight Consulting implemented Qlik Sense to provide actionable insights across branches.
Results
- Unlock immense agility and competitiveness for the business
- Greater visibility of business stock and performance
- Extract useful insights and automated reports
- Accurate forecasting
The Meridian Group
- Industry
- Agriculture
- Geography
- Mauritius, Malawi, Mozambique, Zambia and Zimbabwe
- Function
- Manufacturing, Technical and Distribution
Business value drivers
- Reimagined processes
- Business intelligence
Challenges
- Disparate reporting and budgeting processes
- In country regulations across the operational footprint
- Inconsistent reporting during planning and forecasting cycles
Solution
The Meridian Group and Insight Consulting implemented the Corporate Planning software suite alongside business intelligence software.
Results
- Solved real budgeting and planning challenges
- Highly complicated consolidated budgets
- Transparent and well founded business decisions across the group
- Integrated strategic and operational planning
Afrimat
- Industry
- Mining
- Geography
- South Africa
- Function
- Construction and Materials
Business value drivers
- Valuable data
- Business intelligence
Challenges
- Appropriate systems and controls
- Data analytics and predictive tools
- Various small accounting packages
Solution
Afrimat and Insight Consulting implemented QlikView as a business intelligence tool.
Results
- Implemented a single ERP system and business intelligence tool, QlikView
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